People that take on the challenge and responsibility of caring for a pet should be aware that this can turn out to cost them quite a lot of money in the long run. The majority of people that decide to get a pet to end up treating them as part of the family. That means they get to eat tasty stuff, sleep in comfy beds, and also get the shots and medications required to stay healthy.
Considering that an animal is an expense that should always be on your monthly budget, it’s important to find a pet supply store that can give you what you need at a fairly good price. Two such online stores are Chewy, and Amazon’s pet supply department. People have been shopping on Amazon for the stuff they need for decades and are used to finding great deals on several types of products. But is this the case with pet supplies as well? Can Amazon go against Chewy and position itself as a true competitor, with a wide variety of products and good prices?
Table of Contents
Chewy Pros and Cons
- There are savings available with subscription-based delivery.
- Easy-to-navigate menu.
- A wide variety of products.
- Free shipping on orders above $49.
- Page with highlighted deals.
- Some popular brands are missing.
Amazon Pros and Cons
- A wide variety of products.
- Subscribe and Save program can help buyers save 5-10% on their repeated orders.
- Subscription is easy to cancel.
- Great overall customer service.
- Shopping experience reliant on the actual seller.
Taking a Closer Look
We’re now looking at two online pet supply stores that seem to have a lot to offer but are also different in so many ways. Chewy is a website focused entirely on your pet, so all of the services and delivery options are focused on satisfying pet owners. Amazon, on the other hand, is the largest online retailer in the world but didn’t get here by selling exclusively pet supplies. That means that most of the terms and conditions of such products are subject to the overall Amazon delivery policy. So, which one of them is more suitable for you?
- Convenient shipment deals and prices with Autoship feature.
- Product sold directly by Chewy.
- Clear return policy for products sold.
- Has very competitive prices.
- Convenient shipment deals and prices with Subscribe and Save feature.
- Some products are sold by third-party sellers.
- Does not accept returns on products sold by third-party sellers.
- Some items exceed the market price.
Both Chewy and Amazon offer some sort of auto-shipping service, which benefits return buyers that want to purchase from either seller on a regular basis. As far as Chewy’s auto-shipping feature is concerned, you don’t need any sort of paid membership. You can benefit from discounts that vary between 5 and 10 percent on selected brands. You can also subscribe to repeated shipments for prescription meds for your furry companion.
Amazon’s service is called Subscribe and Save. A lot of products that are ordered through this repeated delivery service are sold at better prices compared to a one-time purchase. When you set up an auto-ship service on one of the items sold on Amazon, you will always get the price you initially paid when making your first order. So, if you decide to subscribe to auto-shipping on a product that is now on sale, you will always benefit from that price.
For a very long time, Amazon has been the favorite for different products that people shopped for online. But when it comes to a niche as specific as pet supplies, will it manage to provide competitive prices to beat the likes of Chewy? Let’s compare prices on a few products and see what happens.
Purina Friskies Classic Pate Poultry Platter Cat Food is a favorite treat amongst cats, so we were curious to get a price for this one. A pack of 24 such cans costs $36.86 on Amazon but costs only $15.50 on Chewy. The Meow Mix Tender Favorites Wet Cat Food Poultry & Beef Variety Pack, on the other hand, is priced at $11.99 on both websites, for a pack containing 24 servings.
What about dry food, you ask? A 3.15 lbs bag of Cat Chow Complete Dry Cat Food costs $5.22 on Chewy but goes all the way up to $21.96 on Amazon. A 22 lbs bag of Purina ONE Tender Selects Blend with Real Chicken Dry Cat Food costs $28.39 on Chewy but can go as low as $26.97 with their Autoship savings. On Amazon, you get the exact same offer, with the same discount if you subscribe to their auto-delivery service.
The Fresh Step Clean Paws Triple Action Low Tracking Cat Litter is priced at $12.98 on Chewy, but the price for it on Amazon is $22.09. If your cat has ticks or fleas, you can purchase the Frontline Gold Flea & Tick Treatment for Cats for $42.99 on Chewy, but for Amazon purchases, you have to be prepared to spend about $56.01.
This is one chapter where customer opinions are pretty similar. Chewy is not the online store that provides the best variety of pet supplies, but neither is Amazon. Customers claim that the product catalog is average at best and that there are some major brands and items missing from both of these stores.
Since Chewy and Amazon have quite different shipping policies, customers’ opinions are divided here as well. Chewy has received a lot of praised related to its delivery and shipping services, mostly because it doesn’t take too long to deliver non-prescription items. However, Amazon’s products are subject to a different shipping schedule, depending if it’s actually Amazon that handles the delivery, or if you’re purchasing items from another seller. Some customers were unhappy with products arriving damaged.
As always, you are the best person capable of deciding if you want to go with Chewy or Amazon for your pet supply-related needs. Both companies offer quite a similar variety of products, and each of them has its ups and downs. Probably the major disadvantage of shopping on Amazon is the fact that your buying experience is related to each particular third-party seller. This could really cause your experience to be varied from one product to another.
Chewy’s, on the other hand, was purchased by PetSmart back in the spring of 2017, and buyers seemed to have noticed that change on many different levels. Older customers claimed that they like the customer service better “back in the day”, and that a lot of major brands are no longer available on Chewy’s website.
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